Web Survey Bibliography
In 2006, we began a multi-year effort to evaluate the possibility of transitioning from a regularly conducted telephone survey of general public satisfaction with Oregon transportation services to either a mail-only or Web-plus-mail mixed-mode design. Two primary objectives were: 1) to identify ways to counter the trend toward lower telephone survey response rates and 2) to evaluate the impact of alternative designs on data quality.
Three experiments were conducted for which unit response rates analyses have been reported elsewhere (Lesser and Newton, 2007; Lesser et al., 2011a; Lesser et al., 2011b). In this study, we consider whether switching from telephone to mail or a combination of mail and Web will have a deleterious effect on item nonresponse, as previous research has suggested (e.g., de Leeuw et al., 2003).
Thus, our purpose is to examine overall item nonresponse rates for each of the individual modes and mode combinations. Implications for replacing telephone by these alternatives are also discussed.
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Web survey bibliography - Lesser, V. M. (7)
- Examining Trends in the Presence of Survey Mode Effects ; 2016; Hisako Kitada, H.; Lesser, V. M.
- Does Internet Use Improve Surveys?: Studies of Costs, Response Rates and Coverage. ; 2013; Lesser, V. M., Newton, L., Yang, D.
- Is Pushing the General Public to the Web in Address-Based Samples Cost Effective?; 2013; Lesser, V. M.
- Comparing Item Nonresponse across Different Delivery Modes in General Population Surveys; 2012; Lesser, V. M., Newton, L., Yang, D.
- Does Providing a Choice of Survey Modes Influence Response?; 2010; Lesser, V. M., Newton, L., Yang, D.
- Evaluating Response Quality in a Study Using Random Digit Dialing, Mail and Web Using the Postal Delivery...; 2009; Lesser, V. M.
- Comparisons of Delivery Methods in a Survey Distributed by Internet, Mail, and Telephone; 2007; Lesser, V. M.